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At Suke Services, we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights regarding your personal data when you use our app, website, and social media platforms (collectively referred to as "Platform").

Information We Collect
When you use our Platform to book cleaning and maintenance services, we may collect the following types of information:

  • a. Personal Information: We may collect personal information such as your name, email address, phone number, and location when you create an account, submit a booking request, or communicate with us.
  • b. Service Information: We may collect information about the cleaning and maintenance services you request, including the type of service, date and time of service, and any additional details you provide.
  • c. Payment Information: If you make a payment for services through our Platform, we may collect your payment card information, billing address, and other relevant details to process your payment securely.
  • d. Usage Information: We may collect information about how you use our Platform, including your browsing activities, IP address, device type, operating system, and other usage details.
  • e. Communication Information: If you contact us for support or feedback, we may collect your communication history, including emails, messages, and other correspondence.

How We Use Your Information
We use the information we collect for the following purposes:

  • a. Service Provision: We use your personal and service information to facilitate and process your booking requests, communicate with you about your bookings, and provide you with the requested services.
  • b. Account Management: We use your personal information to create and manage your account, including verifying your identity, maintaining your account settings, and providing customer support.
  • c. Payment Processing: We use your payment information to process your payments for the services you book through our Platform.
  • d. Improving Our Services: We use usage information to analyze and improve the performance, usability, and effectiveness of our Platform, and to develop new features and functionalities.
  • e. Communication: We may use your communication information to respond to your inquiries, provide customer support, and send you important notifications related to your bookings and account.
  • f. Marketing and Promotion: With your consent, we may use your personal information to send you promotional materials, newsletters, or other marketing communications about our services and promotions.

Data Sharing
We may share your personal information with the following parties:

  • a. Service Providers: We may share your personal information with third-party service providers who help us operate and manage our Platform, process payments, provide customer support, or perform other functions on our behalf.
  • b. Business Partners: We may share your personal information with our business partners, such as the cleaning and maintenance service providers listed on our Platform, to facilitate the provision of services to you.
  • c. Legal Requirements: We may disclose your personal information if required by law, regulation, legal process, or government request, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
  • d. Corporate Transactions: In the event of a merger, acquisition, sale, or transfer of our business or assets, we may disclose your personal information to the relevant parties involved in the transaction.
  • e. Aggregated or De-identified Data: We may share aggregated or de-identified data that does not personally identify you with third parties for various purposes, such as analyzing usage patterns, improving our services, and conducting research.

This section of the Policy for Online Security outlines the measures we take to safeguard the information and data collected through our platform. Data Encryption: We use industry-standard encryption technologies, such as Secure Socket Layer (SSL) and Transport Layer Security (TLS), to encrypt data transmitted between your device and our platform. This helps protect your information from unauthorized access or interception during transmission.
Authentication and Access Controls: We implement strict authentication and access controls to ensure that only authorized personnel have access to our platform and customer data. This includes the use of strong passwords, multi-factor authentication, and role-based access controls.
Regular Security Audits and Monitoring: We conduct regular security audits and monitoring to identify and address any potential security vulnerabilities or incidents. This includes monitoring for unauthorized access attempts, unusual activities, and other security threats.
Security of Payment Information: We use secure payment gateways to process all financial transactions on our platform. Your payment information, such as credit card details, is encrypted and securely transmitted to the payment gateway for processing. We do not store any payment information on our servers.
Employee Training: We provide ongoing training to our employees to ensure that they are aware of and adhere to our security policies and procedures. This includes training on data privacy, information security, and best practices for online security.
Regular Software Updates and Patches: We regularly update and patch our software and systems to address known security vulnerabilities and ensure that our platform is running on the latest and most secure versions.
Data Privacy: We comply with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR). We have implemented appropriate technical and organizational measures to protect the privacy and confidentiality of customer data.
Customer Responsibilities: We encourage our customers to take steps to protect their own online security, such as using strong and unique passwords, keeping their devices and software up to date, and being cautious about sharing personal information online.
Incident Response: In the event of a security breach or incident, we have established procedures in place to respond promptly, investigate the incident, and take appropriate actions to mitigate any potential impact.
Third-Party Security: We conduct due diligence when engaging with third-party service providers to ensure that they have appropriate security measures in place to protect any data or information they may handle on our behalf.
Reporting Security Concerns: We encourage our customers to report any security concerns or incidents they may encounter while using our platform. We will promptly investigate and take appropriate actions to address any reported security issues.
Updates to the Online Security Policy: We may update this Online Security Policy from time to time to reflect changes in our security practices or for legal, regulatory, or operational reasons. We encourage you to review this policy periodically for any updates.

If you have any questions or concerns about our online security practices, please contact us using the contact information provided on our platform.

At Suke Services, we use cookies and similar technologies on our app, website, and social media platforms (collectively referred to as "Platform"). This section of the Policy explains how we use cookies, what types of cookies we use, and your choices regarding cookies.

What are Cookies?
Cookies are small text files that are stored on your device (e.g. computer, smartphone, or tablet) when you visit a website or use an app. They are widely used to make websites and apps work more efficiently and to provide a better user experience. Cookies can be either session cookies or persistent cookies. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device for a longer period of time.

How We Use Cookies
We use cookies on our Platform for the following purposes:

  • a. Essential Cookies: These cookies are necessary for the operation of our Platform and enable you to access and use our services. They may include cookies that allow you to log in to your account, make bookings, and use essential features of our Platform.
  • b. Performance and Analytics Cookies: These cookies help us analyze how our Platform is used, measure its performance, and improve its functionality. They may collect information such as your IP address, device type, operating system, browser type, and usage details.
  • c. Functionality Cookies: These cookies enable us to remember your preferences and personalize your experience on our Platform. For example, they may remember your language preferences, display settings, and other customization options.
  • d. Advertising and Marketing Cookies: These cookies are used to deliver personalized advertisements and promotional messages to you based on your interests and browsing behavior. They may collect information about your online activities, such as the websites you visit, the links you click, and the content you interact with.

Third-Party Cookies
We may also allow third-party cookies on our Platform, including cookies from our business partners, service providers, and social media platforms. These third-party cookies may collect information about your online activities across different websites and apps for their own purposes, such as advertising, analytics, and social media integration. Please note that we do not control the use of third-party cookies and their use is subject to the privacy policies of the respective third parties.

Your Choices
Most web browsers and mobile devices allow you to control and manage cookies through their settings. You can usually set your browser or device to block or delete cookies, or to notify you when cookies are being used. Please note that if you disable cookies, some features of our Platform may not function properly and your user experience may be affected.

Updates to the Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We encourage you to review this Cookie Policy periodically for any updates. Your continued use of our Platform after the posting of any changes to this Cookie Policy will signify your acceptance of those changes.

Contact Us
If you have any questions or concerns about our use of cookies, please contact us using the contact information provided on our Platform.

At Suke Services, we take the security of our platform, including our app, website, and social media, very seriously. We are committed to protecting the personal information and data of our customers and ensuring a safe and secure online experience.

By using our platform, you acknowledge and agree to abide by this Policy and help us in maintaining a secure online environment for all our customers.