Thank you for choosing Suke Services, a platform that connects customers with cleaning and maintenance service providers through our app, website, and social media platforms. We are committed to delivering a seamless and satisfactory experience for our customers. Please review our delivery policy below:
Booking and Confirmation: Customers can book cleaning and maintenance services through our app, website, or social media platforms by selecting their desired service, date, and time. Once the booking is submitted, customers will receive a confirmation notification via email or SMS, which will include the details of the booked service and the assigned service provider.
Service Provider Selection: Suke Services allows customers to compare different companies and services before making a booking. We strive to provide accurate and up-to-date information about service providers, including their profiles, ratings, and reviews, to help customers make an informed decision. However, the final selection of the service provider is at the discretion of the customer.
Service Delivery: Suke Services is not directly involved in the delivery of cleaning and maintenance services, as we act as a platform that connects customers with service providers. The service provider will arrive at the scheduled time and location to deliver the booked service. Customers are responsible for providing access to the premises, necessary supplies, and any specific instructions to the service provider.
Service Quality and Satisfaction: Suke Services strives to maintain high-quality standards for our service providers. However, the quality of the service and the customer's satisfaction may vary depending on factors such as the service provider's performance, the complexity of the service, and the condition of the premises. In case of any issues or concerns, customers are encouraged to communicate directly with the service provider to resolve the matter.
Cancellation and Rescheduling: Customers can cancel or reschedule their bookings through the Suke Services app, website, or by contacting our customer support. However, cancellation or rescheduling fees may apply, depending on the service provider's policies and the timing of the request. Customers are advised to review the cancellation and rescheduling policies of the service provider before making any changes to their bookings.
Payment and Charges: Suke Services offers a secure payment system for customers to pay for the booked services. Payment is typically processed at the time of booking or after the service has been delivered, depending on the service provider's policies. Customers are responsible for any additional charges, such as parking fees or extra service requests, which may be communicated by the service provider and should be settled directly with them.
Feedback and Reviews: Suke Services values customer feedback and encourages customers to provide reviews and ratings for the service providers. Customers can provide feedback through the app or website, which will help us maintain service quality and improve our platform. However, customers are expected to provide honest and constructive feedback that adheres to our community guidelines and policies.
Changes to the Delivery Policy: Suke Services reserves the right to update or modify this delivery policy at any time without prior notice. Customers are advised to review the latest version of the delivery policy on our app or website before making a booking.
At Suke Services, we are committed to providing excellent service and ensuring customer satisfaction. If you have any questions or concerns regarding our delivery policy, please contact our customer support for assistance. Thank you for using Suke Services for your cleaning and maintenance needs!